Shipping

Author: Adminstrator  

Kelly's Camping and Outdoors use only Premium Freight Carriers to ensure your order is delivered in the fastest and safest way possible. Kelly's Camping and Outdoors use only premium freight carriers to ensure your order is delivered in the fastest and safest way possible. We deliver Australia wide

 

Australia and World Wide Shipping with Australia Post and Startrack Express.

We use Premium Freight Carriers to ensure your order is delivered in the fastest and safest way possible.

Deliveries are made Monday to Friday 9AM to 5PM.

Please feel free to call us on 02 9972-0061 to speak to our staff regarding any shipping concerns you may have.

Shipping Frequently Asked Questions:

Do I have to sign for my package?
Is it possible to give authority to leave my parcel if no one is available to sign for it?
What are my shipping charges & when will my order ship?
Do you ship to my country?
How is my order shipped?
How long will it take to arrive?
What if my delivery address is outside Australia?

 

Do I have to sign for my package?

In order to ensure that your order is delivered securely, as standard all orders will require a signature upon delivery. It is important to ensure that somebody will be at the delivery address on the day of delivery to accept and sign for your order. We have found that, where possible, having your order delivered to a commercial business address generally ensures that somebody will be available to receive and sign for the item. If nobody is available at the delivery address a card will be left and the package will be delivered to the nearest post office or courier depot.

 

Is it possible to give authority to leave my parcel if no one is available to sign for it?

Yes. In Step 2 of the checkout process at the bottom of the Shipping Options section it is possible to request that the parcel be left at the delivery address if there is no one available to receive it. Please be aware that giving authority to leave an item is done completeley at the customers own risk. Kelly's Camping and Outdoor will not accept any responsibility for any parcels that may go missing or are damaged when left unattended in this manner.

 

What are my shipping charges & when will my order ship?

  • First add the items to your cart you wish to find shipping costs for.
  • Locate the Shopping Cart at the top right hand side of the screen
  • Click on the highlighted "in your cart" section and a drop down list will appear showing the contents of your cart. At the bottom of that list click the red "Checkout" button and you will be taken to your Shopping Cart page.
  • On the left hand side underneath the list of items in your Shopping Cart there is a section called "Shipping Calculator".
  • Select the country and postcode the item will be shipped to and click on the "Calculate Shipping" button.
  • On the right hand side of the page beneath your subtotal a range of shipping options will appear with their associated cost
  • Select your desired shipping method the cost of which will be added to your total
  • You can then decide whether to proceed and complete the purchase.

As long as your item is in stock we will usually ship it within 24hours of you placing your order , we will endevour to conatact you asap to notify you of out of stock items. If you order is urgent please contact us via (02) 9972-0061 to ensure stock is available before placing your order.



Do you ship to my country?

  • Once you have added items to your Shopping Cart go to the Shopping Cart page by clicking on the Shopping Cart icon at the top right hand side of the page
  • On the left hand side of the page beneath the list of items in your Cart you will see a section called "Shipping Calculator"
  • In the top drop down box of this section there is a list of all the countries that we are able to ship to.

 

How is my order shipped?

www.kellyscamping.com.au proudly use Australia Post E-Parcel or Startrack Express for all our Australian deliveries.

All orders, will have a tracking number with a Shipping Confirmation email from either carrier.

How long will it take to arrive?

All efforts are made to dispatch orders ASAP. 

NSW - 1-3 business days
NSW Country - 1-4 business days 
VIC -1-3 business day
VIC Country - 2-4 business days
SA - 3-5 business days
QLD - 3-5 business days
QLD Country - 4-7 business days
TAS - 4-7 business days
WA - 4-14 business days
NT - 5-10 business

*These delivery times are guides and are in no way guaranteed by www.kellyscamping.com.au , we do not accept blame for late delivery by any of our carriers.

Please note during our busier seasons delivery may take 1-2 weeks.

 

What if my delivery address is outside Australia?

Our International orders are sent using Australia Post and Pack and Send for larger orders.

Orders will be with you in 4-14 working Days

IMPORTANT PLEASE Note:
Kellys Camping and Outdoors and www.kellyscamping.com.au shall not be responsible or liable either directly or vicariously for:
- any  taxes, duties, levies, imposts or other charges  imposed upon the importation of  goods purchased;
- delays in delivery occasioned by circumstances beyond its control;
- replacement or crediting of incorrectly ordered colour / size / product; and
- goods purchased which contravene any law governing the country of importation.