Refund and Returns Policy:
Kelly's Camping is committed to customer satisfaction, and we want to take the risk out of ordering with us. We want you to feel confident in your purchase and aim to make all aspects of ordering as hassle free as possible, especially with returns.
If you receive any product that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange it or issue you with a store credit for the cost of the item. Please note that we do not normally give refunds if you simply change your mind or order the incorrect size or colour. Usually, we will only process a refund where goods are faulty, have been wrongly described, are different from a sample that has been shown to you or do not perform the function that they are supposed to.
If you ever have any queries regarding our products or returns policy, please don't hesitate to contact us on (02) 9971 0189 or orders@kellyscamping.com.au.
Time Frames for Exchange:
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Full Price items: 100 days from date of purchase - NB: All shipping to and from our store are at your expense.
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Sale or Clearance items: 7 days from date of purchase - NB: All shipping to and from our store are at your
Please note that for an exchange, the returned items must be in their original condition, complete with all labels and packaging.
Incorrect, Faulty or Damaged items:
If you receive an item that is not what you ordered, is damaged or you believe is faulty, please give us a call on (02) 9971 0189 or email us at orders@kellyscamping.com.au with photos of the fault/damage and a description as to what has happened. We will assess it ourselves, and get in contact with the corresponding supplier or manufacturer, if necessary. We will then call and/or email you within 24 hours with the best course of action; be it a replacement, repair, refund or return back to you. If for any reason you don't hear from us within 24 hours, please give us a call and we will have it resolved as quickly as possible.
Where goods are deemed as faulty or if you have been sent the wrong product, Kelly's Camping will arrange the retrieval/shipment of your goods at no cost to you.
Refunds:
If the item is being refunded, we will process this via our internet banking and you will receive an email with a remittance for the transaction. Please allow 2-5 business days for the refund to show in your account, as it can take a few days for the bank to process the transaction.
Return Address:
Online Returns
www.kellyscamping.com.au
830 Pittwater Road
Dee Why NSW 2099
Phone: (02) 9971 0189
(NB: Please include your Full Name, Phone Number and Order Number, so that we can identify which order it is for).
Consumer Rights:
‘Many of our products come with a guarantee or warranty from the manufacturer.
In addition, they come with guarantees that cannot be excluded under the Australian
Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Full details of your consumer rights may be found at www.consumerlaw.gov.au.’
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How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "Calculate Shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact the site owner via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
Please be aware that during the Christmas holiday period you may experience some delivery delays. To ensure that you receive your gear before Christmas Day please purchase as early as possible.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact the site owner via the "Contact Us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the "Contact Us" page to have one sent to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase. If your card can not be charged, the order goods you ordered will not be sent. If an order goes through without payment in full, we will get in contact with you as soon as possible to rectify this.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the store's categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact the owners of this shopping cart via the "Contact Us" page located in the storefront.
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